INFORMATION ACCUMULATED THROUGH DECADES OF EXPERIENCE

Insight: Conflict | Tactics | Solutions
4 Ways to Succeed in an Emotionally Charged Negotiation

4 Ways to Succeed in an Emotionally Charged Negotiation

Reading Time: 2 minutes We negotiate with ourselves and with others every day of our lives. For the most part these negotiations are not emotionally charged, but they certainly can be. When someone’s actions or lack thereof blocks access to something that is important...

Making a Mediation Work for You

Making a Mediation Work for You

Reading Time: < 1 minute The role of a mediator is often misunderstood by counsel and the parties. This can result in fuzzy or muddled expectations, and ultimately a failed process. Over time this lack of clarity can lead to counsel skepticism and resistance to...

Lessons from a Heated Public Policy Conflict

Lessons from a Heated Public Policy Conflict

Reading Time: 2 minutes Back in June of 2002, G8 meetings set to commence in Calgary were jeopardized when security arrangements ran up against lobbying taxi drivers, outraged over proposed changes to taxi licencing. The drivers picketed on the City Hall steps, right...

3 Ways You Can Turn Conflict into Opportunity

3 Ways You Can Turn Conflict into Opportunity

Reading Time: < 1 minute Know that all conflict exists in our stories of the past about what happened to us and what we made it mean. To drag these stories into the present moment only causes us to re-live them. Remind those caught in conflict of this fact. Step...

Designing A Mediation That Works

Designing A Mediation That Works

Reading Time: 5 minutes The role of a mediator is often misunderstood. Similarly, the roles of counsel, parties and other advisors may be unclear. Too often mediation is viewed as something that is being done to the participants rather than done with them. This can...

The Nature of Conflict

The Nature of Conflict

Reading Time: 5 minutes “Breath on a mirror. If it fogs over, you have conflict.” This phrase signifies an undeniable fact of life: that conflict is inevitable. As with any challenge, it is useful to consider the nature of conflict in order to deal with it...