INFORMATION ACCUMULATED THROUGH DECADES OF EXPERIENCE

Insight: Conflict | Tactics | Solutions
4 Tactics for Managing Emotions in a Mediation

4 Tactics for Managing Emotions in a Mediation

Reading Time: 2 minutes Emotions are processed in the mind, in our brains, but they also occur throughout our bodies as well. Strong emotional reactions often manifest in physical ways: a red face, angry gestures and tense body language. We know that words have...

Insights on Negotiating with the First Nations of Canada

Insights on Negotiating with the First Nations of Canada

Reading Time: < 1 minute My first mediation with First Nations occurred in the early 1990s. It took place at a school gymnasium in a small community on the edge of Wood Buffalo National Park. Virtually the whole community, from toddlers to grandmothers, attended...

4 Ways to Succeed in an Emotionally Charged Negotiation

4 Ways to Succeed in an Emotionally Charged Negotiation

Reading Time: 2 minutes We negotiate with ourselves and with others every day of our lives. For the most part these negotiations are not emotionally charged, but they certainly can be. When someone’s actions or lack thereof blocks access to something that is important...

Making a Mediation Work for You

Making a Mediation Work for You

Reading Time: < 1 minute The role of a mediator is often misunderstood by counsel and the parties. This can result in fuzzy or muddled expectations, and ultimately a failed process. Over time this lack of clarity can lead to counsel skepticism and resistance to...

Lessons from a Heated Public Policy Conflict

Lessons from a Heated Public Policy Conflict

Reading Time: 2 minutes Back in June of 2002, G8 meetings set to commence in Calgary were jeopardized when security arrangements ran up against lobbying taxi drivers, outraged over proposed changes to taxi licencing. The drivers picketed on the City Hall steps, right...

3 Ways You Can Turn Conflict into Opportunity

3 Ways You Can Turn Conflict into Opportunity

Reading Time: < 1 minute Know that all conflict exists in our stories of the past about what happened to us and what we made it mean. To drag these stories into the present moment only causes us to re-live them. Remind those caught in conflict of this fact. Step...